The best alternative is osTicket, which is both free and Open Source. Choose the groups for which the tickets should have the. We have reimagined our Portal from the ground up for better manageability, accessibility, and effortless customization. KronoDesk vs LiveAgent. There is a clear winner in this case and it is KronoDesk!Jitbit Helpdesk offers users more features (8) than KronoDesk (7). The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Ticket Dispatch. To learn more, read our detailed Help Desk Software Report (Updated: October 2023). 2. Further, Only the agents whose names are added under the. Freshdesk. My business profile information is incorrect. Here are four easy steps to build your help desk report on Freshdesk. With Freshdesk there is nothing to download or install, you don't have to worry about server' and is a very popular Help Desk app in the business & commerce category. There is. Hevo is fully managed and completely automates the process of not only loading data from your. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 13 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. No credit card required. LiveAgent is ranked 23rd in Help Desk Software with 1 review while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. A quick guide for using a canned response in a ticket. Bottom Line: Which is Better - Emc Documentum or KronoDesk? Emc Documentum is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Emc Documentum (80/100). DocControl is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than DocControl (62/100). To install this app in your helpdesk, you must have Admin access. Bottom Line: Which is Better - ToolWatch Enterprise or KronoDesk? ToolWatch Enterprise is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than ToolWatch Enterprise (62/100). You can also change what language your portal supports here. My name is Girish Mathrubootham and I am the Founder and CEO of Freshworks (previously known as Freshdesk). 4. Freddy suggests answers from your knowledge base. Add template events. Give your rule a name. Compare KronoDesk with top alternatives for 2023: Freshdesk, SolarWinds, Desk-com, Zoho. ai Software or KronoDesk? Agent. Fishbowl; LMS: Cornerstone vs. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. With ticket filters, you can:Modified on: Wed, 25 Nov, 2020 at 6:56 PM. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. KronoDesk offers users more features (7) than CareManager (0). View pricing plans for Freshdesk. Freshdesk is an award-winning help desk platform built to cater to the customer support needs of small to large businesses. KronoDesk offers users more features (7) than Estimator (0). Under New Article, select New Category. Looking for the right Help Desk solution for your business?There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Start your 14-day free trial. e. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor. There. Below, we look at the 11 best Freshdesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for: Help Scout. Importing from Microsoft Excel¶. Freshdesk; HR: BambooHR vs. For new customers who signed up for Freshdesk or Omnichannel after March 30, 2022: A quick guide to customize the look and feel of your support portal: You can customize your portal to reflect your theme and give your users a memorable customer experience with Freshdesk. More often than not, this basic information falls short. 168 verified user reviews and ratings of features, pros, cons, pricing, support and more. Easy support metric dashboard creation. If the agents do not receive this email, kindly check if it is toggled on. Fishbowl; LMS: Cornerstone vs. Freshdesk is rated 8. Forgot your helpdesk name? Don't have an account? Sign up for free. Click on ' New ticket ' icon from the Menu bar on the top next to the 'Search' icon. Similarly, you can check which one has superior general user satisfaction rating: N/A% (osTicket) and N/A% (KronoDesk) to determine which product is better for your business. LiveHelpNow vs. KronoDesk offers users more features (7) than Service Desk+ (0). The CEO of Freshdesk felt the company could offer a similar product at a more competitive price. The best alternative is osTicket, which is both free and Open Source. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. These objects form the core of any business and contain the basic information related to the issue (ticket) a particular customer (contact) mapped to an organization (company) is facing. KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. 5, respectively) or their user satisfaction rating (96% vs. You can also preview the settings you have configured for the Customer portal. Ensure you have enabled Field Service Management for Freshdesk. Read user reviews of OpenPhone, Kintone, and more. AJ Help Desk offers users more features (16) than KronoDesk (7). When they need you, Kronodesk's powerful ticketing system lets them. Bottom Line: Which is Better - Mi4biz or KronoDesk? Mi4biz is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Mi4biz (62/100). 0 up to the latest version. KronoDesk offers users more features (7) than NetKeeper (0). For example, you could use a single-line text field to collect one-line details and you could add drop-down fields to give your customers a list of options to choose from. Zendesk provides hands-on onboarding and training for a seamless implementation process, protecting against the costs of a cobbled deployment. It will open a pop-up with the. Helping businesses choose better software since 1999 See full list on zapier. Navigate to Automations > Ticket > Ticket Creation > New Rule and set up a rule with conditions as per your requirement. Compare price, features, and reviews of the software side-by-side to make the best choice for your. Login to your support portal as an Administrator. There is a clear winner in this case and it. However, integrations with MOBtexting and Teckst will help you achieve this. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. This card will list the number of. g. Search Login. Go to the Solutions tab. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Spiceworks is ranked 24th in Help Desk Software with 3 reviews. Starting from $19. Zendesk's $115/agent/month (both billed annually). KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). An email-based ticketing system offers plenty of room for automation. All your data and configurations will remain intact. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Spiceworks is ranked 24th in Help Desk Software with 3 reviews. Freshdesk is rated 8. On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to use ". KronoDesk offers users more features (7) than Agent. Now you will see the Freshdesk app inside the selected team. The dashboard is well-organized, and the menu options are logically laid out. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Navigate to Admin > Workflows > Automations > Ticket updates tab and open the rule: 'Automatically reopen tickets when the customer responds'. The best alternative is osTicket, which is both free and Open Source. Compare Freshdesk vs. Bottom Line: Which is Better - @VIEW or KronoDesk? @VIEW is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than @VIEW (51/100). Setting up “from” email addresses for replying to emails. Bottom Line: Which is Better - eStreamDesk - Helpdesk or KronoDesk? eStreamDesk - Helpdesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than eStreamDesk - Helpdesk (62/100). The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows. WhatsApp Business phone number. No credit card required. Enter your Freshdesk URL and your API key. Bottom Line: Which is Better - SAP Digital CRM or KronoDesk? KronoDesk is more expensive to implement (TCO) than SAP Digital CRM, and KronoDesk is rated higher (83/100) than SAP Digital CRM (82/100). E-Documents is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than E-Documents (55/100). For all these configurations, please navigate to Admin -> Channels -> Portals -> click on the Settings tab to see all the user permissions for tickets, solutions, and forums. To do this, open up SpiraPlan and go to the Administration > System > Security Settings. The best alternative is osTicket, which is both free and Open Source. Kindly note that we do not have this option for. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. On the service task details page, click on the “Edit” icon on the top right. 0, while IBM SmartCloud Control Desk is rated 7. Finally, once you are ready to start using KronoDesk, you will want to delete all of the sample categories, products, forums, threads, articles, help desk tickets and users, and then create your own categories and settings. Use the drop-down available as part of the 'New Article' button to create a New Category or New Folder. DOWNLOAD NOW. Zoho Desk has many features, such as phone integration, chat, and shared inboxes. 0, while JIRA Service Management is rated 8. When you need an integrated customer support solution that provides help desk, online forums and support knowledge base. 0, while Freshdesk is rated 8. To set up forwarding on your Office 365, 1. S. Click on ‘New report’ on your help desk reporting interface and choose the basic entities—also referred to as ‘widgets’ in Freshdesk—that are available with the preset metrics in your help desk. Those who upgraded. Zendesk's lowest tier costs $19 per month no matter what, so Freshdesk has a slight edge on price. (You can use canned responses in Notes too. ai Software (25/100). Create the Freshdesk Application in Duo. For example:SysAid offers users more features (9) than KronoDesk (7). If you can’t see those buttons, it means you don’t have the necessary privileges to modify their profile (the agent could be an Account Administrator and you might only have Administrator privileges). Login to your Microsoft Office 365 as an administrator. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, UserVoice and ProProfs Help Desk. The top reviewer of BMC FootPrints Service Core writes "A flexible. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. Looking for the right Help Desk solution for your business?Bottom Line: Which is Better - Aegis Help Desk or KronoDesk? Aegis Help Desk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Aegis Help Desk (50/100). There is. Freshdesk provides an unrivalled ability to stay on top of client support and issue management. To learn more, read our detailed Help Desk Software Report (Updated:. There is a clear winner in this case and it is KronoDesk!LANDesk Service Desk offers users more features (8) than KronoDesk (7). Go to the Data > Connections and try to set up the connection there. For this, please navigate to Admin -> Account -> Account Details -> Export data. Answerbase is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Answerbase (75/100). For assigning all the tickets to one particular agent, you can set the condition to check if 'Priority' is 'Low', 'Medium', 'High', and 'Urgent' (include all 4 priorities), so that the automation runs on all incoming tickets. KronoDesk offers users more features (7) than Eploy (0). Alternatively, you can also use Webhooks to trigger an action in an external application or tool. Click on New Agent Status. Everest Advanced offers users more features (9) than KronoDesk (7). Agent Portal - This is the Freshdesk agent interface you see when you log in to your account. TalentLMS; Phone System: Nextiva vs. 1. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. KronoDesk offers users more features (7) than EasyVista (0). 6. Looking for the right Document Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Jive;. KronoDesk offers users more features (7) than Universal Knowledge (5). 4% reduction in their average handle time. DOWNLOAD NOW. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. We performed a comparison between Freshdesk, JIRA Service Management, and ServiceNow based on real PeerSpot user reviews. The phone widget is available at the bottom left corner. KronoDesk® includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. You begin with a free sample import, so you can validate. 5. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. try freshdesk for free. Freshdesk was founded partly in response to rising Zendesk prices, so it's no surprise that Freshdesk continues to be the more cost-effective option. 0, while Spiceworks is rated 6. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. Fishbowl; LMS: Cornerstone vs. There is a clear winner in. Real time support case management. KronoDesk offers users more features (7) than Document Storefront Solution (0). 0 vs. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Help Desk: Zendesk vs. As an example, here you can examine Jira Service Desk and KronoDesk for their overall score (9. Give a name (e. MetierHR is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than MetierHR (62/100). How to create a custom role. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. The native Freshservice-Freshdesk integration helps customer support teams on Freshdesk collaborate with internal teams on Freshservice and provide faster resolutions. We performed a comparison between Freshservice, ServiceNow, and Zendesk based on real PeerSpot user reviews. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk. 1. Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk. Hevo Data helps you directly transfer data from Jira and Freshdesk(free data sources) and 100+ other data sources (including 40+ free sources) to Data Warehouses, or a destination of your choice in a completely hassle-free & automated manner. KronoDesk competitors: Ranking: Ranked 28. Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). BMC FootPrints Service Core is rated 8. DOWNLOAD NOW. Freshsales Boost sales and productivity with a unified CRM. Bottom Line: Which is Better - Records Management or KronoDesk? Records Management is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Records Management (52/100). KronoDesk offers users more features (7) than Expand ERP (0). No reinstallation of the software is necessary. Switch to Table View on your Ticket page by clicking on the Table View icon on the top right. There is. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Zoho Desk is ranked 7th in Help Desk Software with 13 reviews. Freshdesk is rated 8. Try KronoDesk free for 30 days, no credit cards, no contracts. Zoho People; Inventory: Epicor WMS vs. And if you have any questions, please email or call us at +1 (202) 558-6885. KronoDesk offers users more features (7) than Tidio Chat (0). 6, while SysAid is rated 9. Choose a point scale of your choice. You can find more information on the Freshdesk cost here. Larger companies with huge customer support departments and big user. Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions. Freshdesk helps you set up a KBase for your customers. Infor Service offers users more features (15) than KronoDesk (7). Go Flows > Configure > API library and click new API. 3. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. To add a Folder, click the desired category on the Solutions page. 6. HappyFox vs. From the menu on top, click Admin > Exchange. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. The top reviewer of ManageEngine ServiceDesk Plus. Pros and Cons. KronoDesk offers users more features (7) than REALDoc (0). Login Freshworks Go to Freshdesk. Click Save once you're done. Note: When you remove the company from a contact, the existing tickets you had created for this particular company will continue to carry the same company name. This tells SpiraPlan that REST API. The account you have with us contains information that you would want a record of and maybe report on in a different tool. Freshdesk allows you to associate one contact with multiple companies and also remove companies associated with one contact. Turn on the toggle for Automatic ticket assignment or Omniroute and click the check the box to Allow agents to change their availability for automatic ticket. Login to your Freshdesk portal as an Administrator. 0. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while IBM SmartCloud Control Desk is ranked 19th in Help Desk Software with 2 reviews. When a Freshdesk page takes time to load, or you experience a timeout before performing certain tasks, try logging in to the account via an Incognito Window. Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. DOWNLOAD NOW. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Compare Freshdesk vs. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. Log in to Freshdesk as Admin. Bottom Line: Which is Better - Google Apps Backup or KronoDesk? Google Apps Backup is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Google Apps Backup (62/100). While the default point scale is 3, you could also. Learn about the best KronoDesk alternatives for your Help Desk software needs. Phone Channel Configure Freshdesk's phone channel to efficiently manage all customer calls in one place. The best alternative is osTicket, which is both free and Open Source. KronoDesk vs Freshdesk. As an example, here you can examine Jira Service Desk and KronoDesk for their overall score (9. Here you can see the list of fields in your service task form by default. Freshdesk offers objects that are native to a helpdesk system, like tickets, contacts, and companies. A quick guide to creating a new article template. A web page will be displayed to allow permissions for Freshdesk to access your Trello account. Click Protect an Application and locate the entry for Freshdesk with a protection type of "2FA with SSO hosted by Duo (Single Sign-On)" in the applications list. g. There is a clear winner in this. Your custom widget will be created. A Webhook is a callback to an application or web service triggered when a specific event occurs. KronoDesk offers users more features (7) than PHC Service FX (0). When you need an integrated customer support solution that provides help desk, online forums and support knowledge base. This allows you to get the entire data in your account which includes your tickets, solutions, forums and the list of customers in the form of XML. Intelligent automation and productivity features. There is a clear winner in this case and it is KronoDesk!Tidio Chat is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Tidio Chat (79/100). Go to Admin > Workflows > Ticket Fields. The bot deflects basic questions and frees up your agent’s time to take on tougher questions. Click Add agent status. Alternatively, you can click on the Marketplace Apps option and directly go to the Apps section to search for the app. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. As an illustration, you can contrast osTicket and KronoDesk for their features and overall scores, namely, 7. There is a clear winner in this case and it is KronoDesk! Looking for the right. Need alerts and reminders to follow up on open/pending support cases. Salesforce FullCalendar is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Salesforce FullCalendar (57/100). 3. There is a clear winner in this case and it is KronoDesk! Jitbit Helpdesk offers users more features (8) than KronoDesk (7). alternative to Zendesk®. 1. Displaying plans. Here are some benefits of team collaboration: Simplify complex workflows: Easily share ticket information across teams, fast-track ticket workflows, and reduce resolution time. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. Brands such as Hamleys, Bridgestone, Pearson, Dineout, etc. Freshdesk; HR: BambooHR vs. Take a look at categories where. BMC FootPrints Service Core is rated 8. Click on New Rule from the Ticket Creation tab. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". BMC Helix ITSM vs Freshdesk: which is better? Base your decision on 38 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. KronoDesk using this comparison chart. Freshdesk is rated 8. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. There is a clear winner in this case and it. KronoDesk. There is a clear winner in this case and it is KronoDesk! Looking for the right Human. Rebranding your Support Portal to reflect your brand guidelines. Get going for free. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. InteGreat EHR is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than InteGreat EHR (76/100). The Starter plan is $19 per agent per month billed annually and $29 billed monthly. KronoDesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Zoho People; Inventory: Epicor WMS vs. Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk. KronoDesk offers users more features (7) than Web Tracks (5). Within Freshdesk, you would have the option to automatically assign tickets to agents within a group, in round-robin. DOWNLOAD NOW. ’ Your Freshdesk and Hubstaff accounts are now connected. Connect almost any app to Freshdesk with webhooks. PHPKB Knowledge Base offers users more features (9) than KronoDesk (7). KronoDesk offers users more features (7) than SherpaDesk (0). This will take you to QuickBooks Authorization page. Get better visibility: Share every step of a ticket lifecycle. Click on ' Auto Triage' on the top-left side of the screen. Additionally, Freshdesk can automatically reassign tickets to agents when someone is taking a break. Zoho Desk. Freshdesk is a robust Cloud-based customer service software that houses some reliable Helpdesk Features as well as helpful Automation for efficient customer service. With the Freshdesk for Slack you can: • Create and update tickets from. If there's an issue with the link, you'll know right away. Freshdesk has different kinds of ticket fields that let you capture various types and levels of information. There is a clear winner in this. A sales CRM is a customer relationship management software that is necessary for tracking and managing processes in the entire sales and lead creation cycles. I’ve completed the OTP process, but I’m unable to send or receive any messages. Hover over the portal you would like to customize and click on the customize button: Freshdesk provides an out-of-the-box WCAG compliant theme that you can use to improve the accessibility and usability of your portal. HP Service is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HP Service (76/100). Freshdesk; HR: BambooHR vs. EasyVista is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than EasyVista (67/100). EasyVista is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than EasyVista (67/100). The top reviewer of BMC FootPrints Service Core writes "A flexible. Start your free 30-day trial today! 740,764 professionals have used our research since 2012. Enter the privileges that an agent with this role should have by selecting the appropriate checkboxes under Tickets, Solutions, Forums, Customers, Reports, and Admin. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. There is a clear winner in this case and it is KronoDesk!If the issue persists, please reach out to [email protected]. 5, respectively. Freshdesk is designed for companies of all sizes, allowing them to maintain a viable customer support system as their business grows. You can find the Atlassian Jira Plus app under Popular Apps. Setting up multiple languages in Freshdesk (for the support portal and the help widget) Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change. Help Desk: Zendesk vs. 0, while ServiceNow is rated 8. Activate is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Activate (62/100). For starters, this web-based tool was made to help customers get fast, reliable, and straight to the point answers. Please navigate to the Solutions tab > 'New Article' button. There is a clear winner in this case and it is KronoDesk! Tele-Support HelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Tele-Support HelpDesk (83/100). Compare Freshdesk vs. You can sort through tickets based on agents, group type, created time, resolution due date, and other criteria. Freshdesk is an all-in-one help desk software to support the customer service needs of small businesses. Freshdesk is rated 8. 4. Click New Folder, add a name, and select an option from the Visible to dropdown. There is. The best alternative is LiveAgent. Looking for the right Video Interview solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Freshdesk allows customers to configure their email notification templates, and we have seen spammers configure phishing content on these templates We conduct in-depth tests on custom phishing, hidden URLs, sexual content filters, and bitcoin rulesets to identify spam at this step and avoid the further processing of spam. Freshdesk may temporarily disable access to your portal to ensure account protection and service availability. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. Bottom Line: Which is Better - e-ServiceSuite or KronoDesk? e-ServiceSuite is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as e-ServiceSuite (83/100). 4. AnswerHub is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than AnswerHub (82/100). Please reach out to support@freshdesk. Freshdesk looks for the following three markers in every incoming email. Our onboarding team works with you on a custom plan to drive predictable, on-time outcomes so you can scale, people, process, and technology as part of your new support program. KronoDesk offers users more features (7) than Emc Documentum (3). 5. Both tools offer the same amount of features. There is a clear winner in this case and it is KronoDesk!Document Storefront Solution is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Document Storefront Solution (62/100). 743,614 professionals have used our research since 2012. KronoDesk offers users more features (7) than FoxPro (3). Monitor Facebook helpdesk metrics. Under the Quick views, click on Article templates to open the Article template list view.